Shipping

The time I need to prepare an order may vary. Take a look at the description of each article for more information.

Taxes and customs duties

Buyers will pay applicable customs duties. I am not responsible for delays due to customs procedures or retentions.

Payment options

The Goblinslab store keeps your payment information protected. We will never keep or receive your credit card information.If you want to make the payment through other means than Paypal or credit card you can write me directly to thegoblinslab@gmail.com

Payment and Preparation time

In the case of a particular order or pre-sale product, I will start working on the creature once the payment of 100% of the total amount of the creature has been paid.

As a general rule the time of preparation and delivery of each order is 1 to 2 months after receipt of full payment thereof. However, check the details of each product to get detailed information as for  the times.

In the case of a creature or custom order, preparation times will be agreed once the purchase has been formalized.

Returns & Exchanges

I accept changes, refunds and cancellations.
Contact me in the 14 days after delivery.
Return the items within 30 days after delivery.
Request cancellation after 24 hours of purchase.

The following items can not be exchanged or returned

Due to the nature of these items, unless they arrive damaged or defective, I do not accept returns of:

• Custom orders
• Perishable products (such as food or flowers)
• Digital downloads

Return conditions

The shipping costs of the returns are borne by the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss of value.